PRIVACY POLICY & PERSONAL DATA NOTICE

1. PRIVACY POLICY

Jardin Craft is a brand owned and operated by Greenyield Berhad (“Greenyield”, “we”, “us” or “our”). Greenyield operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

The Services are powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

a) Contact details including your name, address, billing address, shipping address, phone number, and email address.

b) Financial information such as credit card, debit card details financial account numbers, payment information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

c) Account information including yourusername, password, security questions, account preferences and settings.

d) Transaction information including products you view, add in to your cart or wishlist, purchase, return, exchange or cancel and your transactions history.

e) Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

f) Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

g) Usage information including information about how, when and how often you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

a) Directly from you including when you create an account, visit or use the Services, communicate with us, make a purchase or otherwise provide us with your personal information;

b) Automatically through the Services, including information collected from your device when you use our products or services or visit our websites or through the use of cookies and similar technologies;

c) From our service providers, including when they provide services on our behalf and when they collect or process your personal information on our behalf;

d) From our partners or other third parties, including business partners, payment processors, advertising and analytics providers, social media platforms, and other third parties that provide information to us in accordance with applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

a) Provide, Tailor, and Improve the Services. We use your personal information to provide, operate, maintain and improve the Services, perform our contract with you, process your payments, fulfil orders, arrange shipments, facilitate returns and exchanges, manage your account, remember your preferences, send account related communications, enable reviews, personalize your experience, recommend products and services and otherwise enhance the functionality and performance of the Services.

b) Marketing and Advertising. We use your personal information to send marketing, advertising and promotional communications by email, text message, postal mail or other permitted channels. We may also use your information to personalize marketing content, measure the effectiveness of our campaigns and show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

c) Security and Fraud Prevention. We use your personal information to authenticate users, protect accounts, process transactions securely, detect, investigate, prevent and respond to fraudulent, unauthorized, illegal, unsafe or malicious activities, protect public safety and maintain the security and integrity of the Services and our business operations. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

d) Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

e) Legal and Compliance. We use your personal information to comply with applicable laws and regulations or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes and as otherwise described in this Privacy Policy. Such disclosures may include:

a) Service Providers: With Shopify, our vendors, service providers and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.

b) Business and Marketing Partners: With business and marketing partners to provide marketing, advertising and promotional services to you. For example, we use Shopify to support personalized advertising with third-party services based on your interactions with different merchants and websites. These partners may use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information for targeted advertising purposes.

c) At Your Direction: When you direct us, request or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login services.

d) Affiliates and Corporate Group Companies: With our affiliates, subsidiaries and other companies within our corporate group.

e) Business Transactions and Legal Requirements: In connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction. We may also disclose personal information to comply with applicable laws, legal processes, subpoenas, court orders, search warrants, or governmental requests; enforce our terms, conditions, and policies; and protect or defend the Services, our rights, property, and safety, and those of our users, customers, employees, and others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children under 18 years of age or the age of majority under applicable law, and we do not knowingly collect any personal information from such individuals. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below and we will take reasonable steps to verify your request and delete the information in accordance with applicable law. As of the Effective Date of this Privacy Policy, we do not sell or share the personal information of individuals under 18 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security of your personal information. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to maintain your account, provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal rights. When personal information is no longer required for these purposes, we will delete, anonymize, or securely dispose of it in accordance with applicable law.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

a) Right to Access / Know. You may have the right to request access to and obtain information about personal information that we hold about you.

b) Right to Delete. You may have the right to request that we delete personal information we maintain about you, subject to applicable legal and regulatory requirements.

c) Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.

d) Right of Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

e) Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders.

f) Right to Withdraw Consent. Where we rely on your consent to process your personal information, you may withdraw your consent at any time, subject to legal or contractual restrictions.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to request a review of or appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer,store and process your personal information outside the country in which you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Where required by applicable law, we will implement appropriate safeguards designed to protect your personal
information and ensure that it remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us using the details below:

Email: jardincraft@greenyield.com

Address: Greenyield Berhad
No. 5-19, MKH Boulevard,
Jalan Bukit,
43000 Kajang, Selangor,
Malaysia.

We will use reasonable efforts to respond to your inquiry or request within the timeframes required by applicable law.

2. Personal Data Notice

The Personal Data Protection Act 2010 (hereinafter referred to as the “PDPA”), which regulates the processing of personal data in commercial transactions, applies to Greenyield Berhad and its subsidiaries, affiliates and related companies (hereinafter collectively referred to as “Greenyield”, “our”, “us” or “we”). For the purposes of this Personal Data Notice, the terms “personal data” and “processing” shall have the meaning prescribed in the PDPA.

This Personal Data Notice explains how we collect, use, disclose, store, and otherwise process your personal data when you interact with us, use our products or services, visit our websites, or otherwise engage with Greenyield.

Notice

1. This Notice applies to all individuals whose personal data is collected, used, disclosed, stored, or otherwise processed by Greenyield.

2. This Notice sets out how Greenyield collects, uses, discloses, stores, and otherwise processes your personal data.

Personal Data

Personal data processed by us may include:-

a) your name, job title, company name;

b) age, gender, date of birth, national registration identity card number, passport number;

c) race, ethnic original, nationality;

d) contact details including emails, address, telephone number;

e) any other personal data or information that we may required from you.

Purpose of Personal Data

We may use your personal data for the following purposes (“Purposes”):-

a) response to your inquiries and communicating with you;

b) processing sales transactions and/ or preparation of related documents;

c) providing services to you and/ or to provide you with information about our products and services;

d) for use in sales promotional activities of the Company;

e) in bids or proposal submitted for Technical Consultancy Services to international clients;

f) to facilitate your compliance with any laws or regulations applicable to you;

g) to consider applications for employments;

h) to conduct our internal activities, credit assessment and background check, market surveys and trend analysis, as well as

i) any other purposes that is incidental, ancillary, or related to the foregoing purposes, or otherwise permitted or required by applicable law.

Disclosure of Personal Data

Your personal data may be disclosed to:-

a) our parent company, subsidiaries, related or affiliated companies;

b) our directors, authorised employees or representatives, auditors, advisers, consultants, professional firms or entities;

c) our business partners, service providers, freight forwarders, shipping agencies/ firms/ entities, banks and/or financial institutions;

d) to all governmental deparment and/or agencies, regulatory and/or statutory bodies;

e) the public at large by publishing the same in accordance with the relevant rules of Bursa Malaysia Securities Berhad; or

f) to any other person which Greenyield may think fit or necessary with your consent, or as required or permitted by applicable law.

Notwithstanding that any such persons may be outside Malaysia, for any of the Purposes or any other Purposes for which your personal data was to be disclosed at the time of its collection or any other Purpose directly related to any of the above Purposes or where such disclosure is required or authorised by law or by order of a court.

Access to and Changes in Your Personal Data

You are responsible for ensuring that your personal data provided to us is accurate, complete, and kept up to date. You may request access to, or request for correction of your personal data and/or limit the processing of your personal data, or make any enquiries or complaints in respect of your personal data, by contacting us at the address below: -

Mailing Address:
Head of Corporate Finance
No. 5-19, MKH Boulevard,
Jalan Bukit,
43000 Kajang,
Selangor Darul Ehsan

Telephone No.: 03-8736 8777
Email Address: lalithshamshir.shamsul@greenyield.com

Source

Your personal data is collected from various sources, including information you have provided us, information from third parties where permitted by law and information from credit rating agencies such as CTOS, RAMCI or equivalent and information available in the public domain.

Security

We shall keep and process your personal data in a secure manner. We will take reasonable steps to protect your personal data from loss, misuse, modification, unauthorised or accidental access, disclosure, alteration, or destruction.

Personal Data Sharing/Transfer

Your personal data may be transferred, stored or processed in a place outside Malaysia for any of the Purposes described in this Notice.

Failure to Provide Personal Data

Unless otherwise specified by us at the time the personal data is collected, you are required to provide personal data as requested by us.

If you fail to provide us with the personal data as requested by us, we may not be able to process your personal data to carry out the Purpose(s) as set out above.

Languages

This Notice shall be drafted in English as well as in Bahasa Malaysia. In the event of inconsistency between the English
version and the Bahasa Malaysia version, the English version of this Notice shall prevail.

Changes to Personal Data Notice

We reserve the right to amend this Notice from time to time without prior notice. We advised that you check this Notice regularly.